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What Is Desku?

Desku is an AI-powered tool designed to simplify customer communication and deliver a delightful customer experience. With its help desk software, Desku revolutionizes the way businesses handle customer support, providing a hassle-free and organized approach to managing customer queries.

The platform offers a unified Omni-channel solution, powered by AI, which enables businesses to personalize and tailor experiences for each unique customer. By automating customer support processes, Desku helps identify new opportunities, convert visitors into customers, and ultimately deliver customer happiness.

With Desku’s help desk software, businesses can efficiently manage and prioritize customer tickets, ensuring timely and effective resolution of issues. The platform also offers a live chat feature, allowing businesses to engage with customers in real-time, 24/7, enhancing customer satisfaction and support.

Desku’s knowledge base feature unlocks a world of information for customers, enabling them to find the answers they need on their own. By uploading articles, tips, tricks, how-tos, and relevant video links, businesses empower their customers to access valuable information at their fingertips.

Desku also introduces DeskuBots, customizable chatbots that provide instant responses to customer queries, even in the absence of the support team. With a simple drag-and-drop interface, businesses can create their own chatbots and ensure customers receive prompt assistance and support.

Furthermore, Desku offers marketing and automation capabilities, empowering businesses to take their marketing efforts to the next level. By sending personalized messages to target audiences, businesses can boost their marketing campaigns and drive growth.

With Desku’s AI-powered tool, businesses can streamline customer communication, automate support processes, and enhance the overall customer experience. By leveraging the power of simplicity, Desku helps businesses deliver top-notch customer support, engage with customers effectively, and drive business success.

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